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DCN has a state-of-the-art network operations center (NOC) located in Bismarck, ND. The NOC is staffed by highly skilled technicians on duty 24 hours a day, seven days a week. Customer networks are proactively monitored to detect and resolve problems.
DCN has established Network to Network Interface (NNI) connections with multiple regional and national carriers. As a result, you can extend your network anywhere in the country or the world. DCN will still be your single point of contact for ordering, troubleshooting and billing issues.
The DCN Network Operations Center (NOC) is your only contact for reporting service issues. Call 800-296-5956 any time, any day of the year.
If multiple service providers are involved in delivering my circuit, can I still get a single bill from DCN?
If multiple service providers are involved in delivering my services, what should I expect as a customer? DCN is your single point of contact for all work: quoting, ordering, provisioning, repairing, and billing.
DCN connects to several Tier 1 providers in both Bismarck and Fargo via direct fiber. Should the Tier 1 providers in Bismarck suffer a service outage, DCN automatically reroutes Internet traffic across its fiber ring to the Fargo providers. Internet traffic is rerouted and there is typically little-to-no noticeable downtime.